Due to account changes or app reinstallation your Egnyte Connect desktop app may need to be reactivated. Here is how you can do that
- Click on the Egnyte Connect icon in the system tray. Note: You may have to click the arrow up Λ icon to see it.
- Click anywhere on the drive that is disconnected.
![](https://kb.bankeit.com/wp-content/uploads/2021/04/image-46.png)
Sign in using your Egnyte password and you are finished. If you do not know your password continue to the next step.
![](https://kb.bankeit.com/wp-content/uploads/2021/04/image-47.png)
To recover your password click the ‘Forgot password?’ link
![](https://kb.bankeit.com/wp-content/uploads/2021/04/image-48.png)
You will receive an email like the image below, click the link to reset your password.
![](https://kb.bankeit.com/wp-content/uploads/2021/04/image-49.png)
Enter a new password and press submit. You can now return to the Egnyte Connect app (Step 1) and log into the sync client.
![](https://kb.bankeit.com/wp-content/uploads/2021/04/image-50.png)