• Email, Microsoft Office, and Microsoft Teams

    Your company has cloud access to nearly all services. If you do not have a company laptop you may use these alternative methods to access email, documents and productivity tools remotely from your personal computer. Getting Logged In: Browse to https://www.office.com and log in using your company email address. If prompted choose…

  • Microsoft 365 Self Setup for Multi-factor Authentication

    This document will help a user through the setup of Multi-factor Authentication (MFA) for an already established Microsoft 365 account. Multi-factor authentication provides a substantial increase to your account security by requiring a code from you when logging into untrusted devices.  The first step is to install the Microsoft Authenticator…

  • Egnyte – Reconnect a drive or reset password

    Due to account changes or app reinstallation your Egnyte Connect desktop app may need to be reactivated. Here is how you can do that Sign in using your Egnyte password and you are finished. If you do not know your password continue to the next step. To recover your password…

  • Export PDF/A Compliant Documents with PDF Creator

    You can use the PDF Creator printer installed on your computer to export existing documents to PDF/A standards by following these steps. In your existing document select Print and choose the printer named PDF Creator and choose Print. Name your document Choose a location to save to Make sure the profile PDF/A (long term preservation) is…

  • Proofpoint – Email Quarantine Digest & How to Report Spam

    With Proofpoint email security, suspected spam and security threats are held in quarantine before they get to your inbox. This system works aside from the ‘Junk’ mail folder in Outlook. This guide will familiarize you with the spam quarantine digest system and how to release messages. Quarantine Digest By default…

  • Proofpoint – How to send an encrypted email

    You can send an encrypted email using the Proofpoint plugin for Outlook, or by adding the keyword [encrypt] to the subject line of your email. Encrypt your message using the Proofpoint plugin for Outlook Create your email as you normally would. You can also attach files if you need. In…

  • Conference Call Controls

    Star Code Application Description [*]6 Toggle Mute Toggle Mute On/Off [*]71 Start Recording Recording On [*]72[+]Extension Call Participant Add extension to conference [*]73 Stop Recording Recording Off [*]74 Dec Rx Gain Decrease volume to participant [*]75 Reset RxGain Reset volume to participant [*]76 Inc RxGain Increase volume to participant [*]77…

  • Reset Windows 10 to default settings

    This guide will show you how to reset a Windows 10 computer to default settings as if the operating system was freshly installed. Open the Settings app by clicking the notification icon and selecting All Settings Choose Update & Security Select Recovery and then click the Get Started button. Select the option to Remove Everything Select Local reinstall…

  • Getting Started with Keeper

    Activating your account This guide will introduce you to the Keeper vault, show steps on how to setup your account. The first step is to install the Microsoft Authenticator App on your mobile device. In either the Android or Apple app store, search for the Microsoft Authenticator App and install…